Booking Terms | Single With Kids

Booking Terms

Single Parent Holidays

You’ve seen all the photos of our lovely single parent holidays,you’ve perhaps read the great reviews…this is the heavy stuff that most people avoid. Our single parent holidays booking terms are fairly standard for but we always recommend you reading the terms and important information before reserving places on your holiday with us:

Holiday Booking

Single Parent Holidays | Single With Kids | Family holidays in the UK and OverseasYour contract with Single With Kids Ltd is made once the following steps have been made. A) You have paid the required deposit  B) Single With Kids Ltd has confirmed your holiday booking. Your contract commences on the date of issue of your receipt. It is important you check your receipt carefully and raise any queries immediately. Your contract with Single With Kids Ltd is governed under English law and is subject to the exclusive jurisdiction of the English courts.

Single With Kids Ltd reserves the right to cancel, or to refuse to accept any booking at any time.

All Bookings

The confirmation or acknowledgment (as applicable) and all other documentation will be emailed to the person who made the booking. For UK bookings, this will be your receipt upon booking online, for overseas bookings we double check all bookings and a full receipt will be issued within 3 working days of the booking. Please check this carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, acknowledgement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of you receiving it. Where you have made an online booking, we will have no responsibility for any errors in any documentation except where those errors were made by ourselves. Any acceptance of such responsibility will also be subject to the time limits set out in this clause for notifying us of any inaccuracy.

Holiday Deposit Payment

A  deposit is required to confirm your booking, usually a minimum of 30% of the total holiday price, however we do occasionally vary this depending on the holiday – you can check the deposit for your holiday, after selecting your options, in the shopping cart. Overseas deposits are non-refundable or transferable.

Early Booking Guarantees

If you book your overseas holiday when an early booking discount applies, this will always guarantee you will pay the best price for your holiday.  If the price of the holiday later decreases to less than you have paid, we will lower your holiday price to match this. The saving will automatically be applied to your balance payment. If the price of the holiday increases, yours will stay the same. By booking early you also get a better choice of flights with lower or no supplements.

Holiday Balance Payment

We will inform you via email to request the final balance and will provide a payment link for your convenience. Payment may be made by bank transfer, debit card or credit card.

Balances must be paid promptly – we’re not a licensed credit agency unfortunately and cannot offer credit terms.

UK Holidays: The final balance will be required at least 8 weeks prior to the date of the holiday. If you book less than 8 weeks prior to the event, payment in full must be made when you book.

Overseas Holidays: The final balance will be required 12 weeks prior to the date of the holiday. If you book less than 12 weeks prior to the event, payment in full must be made when you book.

Late Payments: If your balance is not paid in a reasonable time of our request  we will treat this as a cancellation and the treatment of this will be governed by our Refund Policy. If at our discretion, and depending on the nature of the holiday, we may be able to agree to late payment, there will be a Administration Fee of £15 per booking to cover our handling costs (£25 for overseas holidays). If we have to pursue late payments, compensation will be sought.

The company will issue a final demand for payment, and if this also goes unpaid, late payment compensation will be sought at 40 pounds if the amount owed is less than 1000 pounds, and 70 pounds if the amount owed is over 1000 pounds. We reserve the right to charge interest on any outstanding balances.

Flight Payment

Payment for flights is non-changeable and non-refundable.  Should you cancel an overseas holiday, the cost of the flights is payable if this is higher than the deposit paid.

Members’ Discounts

If you are a member of the Single With Kids’ Rewards Club (and pay either annual or monthly subscriptions), the members’ price will apply for your holiday – this is 15% less than the non members’  prices.  The members’ discounts are only valid if you have an active Rewards’ Club membership that runs at least from the time of booking continuously through to the date of the holiday. (The Rewards Club / Holiday Club membership is separate from the dating site)  Memberships are valid for you and your children, any additional families or adults on your booking will either require their own membership, or can be booked as non members.

Should you book as a member but not have a membership, we will invoice you for the non members’ price. If you are unsure as to whether your membership is still active, please do email us at events@singlewithkids.co.uk and we can check this for you – holiday discounts don’t apply retrospectively and you cannot backdate a membership so it’s best to check this prior to or at time of booking.

Membership numbers or codes are not needed to make a booking online, our system will automatically reconcile your booking with your membership. You can also book as a member immediately after taking out a Rewards Club membership – you don’t need to wait for any confirmation.  Further details of the Rewards Club terms are here.

If You Alter Your Confirmed Holiday Booking

It may be possible to transfer your UK booking to another date or holiday after we have issued your receipt, we will do our best to arrange this. You must write to us with details of the alteration requested – there will be an Administration Charge of £15 per person to reschedule your booking.

Note: Changes made 90 days, or less, before an event, are not permitted and cannot be refunded.

Should you need to cancel your holiday, please read our  Cancellation Policy

Included in Your Holiday Price

* The services of at least one Single With Kids Coordinator

* Accommodation as requested

* Meals as specified

Not Included in Your Holiday Price

* Holiday Insurance

* Medical expenses

* Personal expenses

* Excursions are not included in the price unless otherwise stipulated in the holiday information and / or booking form

* Independent travel expenses (other than those that may be pre-specified on certain excursions)

If  We Change Your Booking

Whilst everything will be done to provide the holidays shown on the website, we may occasionally have to change your holiday arrangements, or part of them. Most alterations are minor and should not affect the overall enjoyment of your holiday. Whilst we always endeavour to avoid changes and cancellations, we reserve the right to do so.

If we have to make significant change or cancel, we will notify you as soon as possible. If  there is time to do so before departure, we will offer you the choice of the following options:

(a) (for significant changes) accepting the changed arrangements or

(b) cancelling with a full refund and purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes.

Very very rarely, we may be forced by “force majeure” (see below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Insurance

You are STRONGLY recommended to take out travel insurance for all members of your party, we recommend you do this upon booking to ensure you have cancellation cover for the duration of your booking too in case of illness. It is your responsibility to ensure the insurance you have purchased covers your particular needs. Please do not rely on a European Health Card for your holiday, this does not cover you fully and some guests have been left badly out of pocket following illness overseas.

Special Requests

Should you have a special request that does not form part of the arrangements described on the website, please inform us in writing. We will do our best to comply but we cannot guarantee to do so and it will not form part of our contracted obligations. Requests for special meals (vegetarian, gluten free, nut free etc) must be made at the time of booking (please be aware that any such requests cannot always be guaranteed). Any such request made at a later time cannot be guaranteed although we will make every effort to comply with your requests.  Failure to meet a special request will not be a breach of contract on our part.

We regret we cannot accept any ‘conditional bookings’ ie where any booking is specified to be conditional on the fulfilment of a particular request.  All such bookings will be treated as ‘standard bookings’ subject to the above provisions of special requests.

If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.  Please do contact us in advance of booking and we will endeavour to find you the most suitable holiday to suit your needs.

Minimum Numbers

Each of our holidays is based on a minimum number and we reserve the right to cancel a trip if such numbers are not reached. You will then have the choice of booking an alternative holiday with us, changing your departure date, or receive a full refund; no additional compensation will be paid.  We understand there is often a lot of negotiation behind holiday access and time off work, and we will aim to retain your holiday plans wherever possible. With this in mind, most overseas holiday will proceed as long as there are at least 3 families booked.

Single With Kids Responsibility to You

Notwithstanding the conditional refunds stated above, Single With Kids  accepts no liability for any loss or damage to any of your material possessions. Neither does Single With Kids accept responsibility for any injuries to you or your children. If you wish to cover yourself for the aforementioned eventualities, we recommend you take out the relevant form of insurance.

Liability for Booking Errors

If we make an error in booking your holiday, we will accept liability and attempt to resolve matters to your full satisfaction.

If you provide us with incorrect information when booking your holiday, the liability rests with you, but we will do all we can to rectify mistakes in the booking once we have been notified.

Holiday Description Accuracy

Every care has been taken to ensure that the information contained on our website is accurate and up-to-date. However, mistakes can be made and changes may occur to accommodation that is out of our control, so if you have any particular concerns, please check the details of your holiday with us before making your booking.

Whilst we endeavour to give an accurate list of events & activities local to our trips, unless these are excursions organised by Single With Kids  they fall outside of our control and we cannot guarantee the availability of them. Should Single With Kids  need to make changes to a pre-arranged and advertised excursion, (due to inclement weather for example) we will endeavour to offer a suitable alternative.  Single With Kids are also not responsible for flight time amends or delays, the schedules are determined by the airline with which your flight is booked. If you have a particular carrier you would like to fly with, please mention this when booking your holiday and we will do what we can to find suitable flights.

We are happy to give details of ages and genders booked on specific holidays should this be a criteria for booking, we cannot unfortunately make any guarantees on this as not only is it difficult to predict booking patterns, we have no control over cancellations or holiday transfers.

We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities, water-sports for example, may not be available all year round. There may be a charge for some facilities, for example, TVs, safety deposit boxes, sun-loungers, parasols, tennis courts, pool tables and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. All accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.

Flight Timings

The flight timings given on booking are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. However, the actual flight times will be those shown on your tickets which will be despatched to you approximately 10 days before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched – we will contact you as soon as possible if this occurs. Unfortunately as any such changes are usually made by the airlines rather than ourselves, we cannot be held liable for these.

We are not always in a position to confirm the airline, aircraft type or exact timings of any flight included in your arrangements. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change is considered a minor alteration and will not entitle you to cancel or change to other arrangements.

If it is necessary to amend or cancel the original flight times  you will be advised of an alternative flight.  A change of less than 15 hours to either your outbound or return flight sectors, is classed as a minor change and would not entitle you to any compensation nor a free of charge cancellation.

Travel Documents & Visas

The passport, visa and health requirements applicable to British citizens for the holidays we offer are available at www.fco.gov.uk. We will always endeavour to advise of current passport, visa and health requirements but it is your responsibility to check for your own specific needs. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices.

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Health & Safety

We arrange contracts for accommodation and other arrangements through suppliers who we have taken reasonable care to ensure have good reputations and run safe and efficient businesses. Unfortunately, crime is a fact of life – you need to be vigilant, especially if you are in possession of valuables or large amounts of cash whilst away on holiday with us.

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK . As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

Inappropriate Conduct

Any person considered to be behaving in an antisocial or aggressive manner and/or under the influence drugs may be asked to return home. If in the reasonable opinion of our coordinator, a landlord, the police, or other person in authority, your behaviour is causing danger, damage or affecting the enjoyment of others, we reserve the right to terminate your holiday. Single With Kids can take no responsibility for any additional expenses incurred or loss of holiday by individuals in any such circumstances. The company cannot accept any responsibility for the actions of other people outside its control.

Single With Kids Ltd reserves the right to claim from any person who causes damage to their accommodation, including harm or breakage of fixtures, fittings and furnishings, including, but not limited to electrical equipment within the supplied accommodation. Customers are required to leave accommodation in the manner they found it – claims from SingleWithKids will therefore be pursued to make good this standard.

If You Have a Complaint

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our group coordinator or contact our booking team.  Any verbal notification must be put in writing as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within a reasonable period upon your return home giving your booking reference and full details of your complaint. Only the party leader should write to us. Your complaint will be acknowledged within 14 days from receipt of complaint. A full reply and detailed explanation will be sent not later than 28 days from receipt. The final day for dealing in full with the aforesaid correspondence shall be 56 days.

Single Parent Holidays Booking Terms – Single With Kids